USU launches new software version of Valuemation for IT service management
Moeglingen July 12, 2012
A new version of the Valuemation software suite is now available with Release 4.3. The modularly designed product line is notable for its integration of key complementary technologies of the USU Group, additional functions for process automation and optimization of its user-friendly interface. Valuemation is an ITIL®-compliant, widely established standard software package for IT service management. Its current productive versions are internationally recognized and are certified by APM Group Ltd. and Pink Elephant.
CMDB Integration of Valuemation into the ZIS system from LeuTek
The new CMDB combination of Valuemation with the monitoring applications of LeuTek allows systems and components (configuration items) to be centrally and uniquely created in the Valuemation CMDB. The data will be transferred automatically in the future to the ZIS system, which controls the entire monitoring process. This means an end to error-prone redundant updating of duplicate data records.
Extended integration of USU KnowledgeCenter into Valuemation
Approved solutions to incidents, problems and service requests are now directly transferred from Valuemation to the solution database. Users benefit from the link with the USU KnowledgeCenter in the handling of standardized editorial workflows, such as document reviews, releases and resubmissions as well as in keeping track of document versions, thus ensuring high-quality, up-to-date solutions. What's more, question-and-answer chains that, for example, have been submitted and answered as part of a self-service solution can now be automatically entered in the ticket description and, in this way, documented.
Supported product and service configuration for customers
Users are now guided in the Service Request Management area through the complex configuration of services and products similarly to an online shop. A digital assistant – a so-called wizard – provides support by detecting user rights, suggesting matching product and service groups or offering filter options, for example, by workplace.
Automatic service lifecycle
Valuemation automates the entire service lifecycle with the new release. In the Portfolio Manager module, administrating users define services and their composition in structured hierarchical trees, and can also enter different pricing models for the services. Upon approval, the service structure is automatically entered in the Planning & Calculation module, where a distribution network for the costs is then specified. The service catalog also integrates the defined services and subservices as a starting point for the Service Request Management. Other subprocesses, such as Discovery, Dependency Mapping or service billing according to cause, access the uniquely defined service structure.
Visualization with the CMDB Rack-o-Mat
The new Valuemation version offers integrated graphical presentation for efficient management and monitoring of racks and blades in the data center. Power consumption, cooling requirements or free hardware space on a space and rack basis can be analyzed as a result.
Integrated financial indicators and methods for ROI and forecasts
IT services can only be financially evaluated on the basis of large numbers of financial indicators. Relevant indicators are saved in Valuemation for accurate calculation of return on investment, and typical forecasting models are likewise integrated.
USU has already presented the new Valuemation version during the USU World industry conference held on May 23 and 24, 2012. The feedback from customers and interested parties was extremely positive.